Privacy Policy
Last updated: August 5, 2026
This Privacy Policy describes how Parvin Health LLC ("we", "us", or "our") collects, uses, and protects information when you use Grannybot, our AI companion device for aging parents, the associated family mobile application, and related services (collectively, the "Service").
1. Company Information
The data controller for the Service is:
Parvin Health LLC
1401 21st St STE R, Sacramento, CA 95811
Email: support@grannybot.ai
2. Information We Collect
We collect the following categories of information to operate the Service:
- Account information — your name, email address, phone number, and account credentials.
- Family & contact information — names and phone numbers of family members you add to the app (the family dashboard lets your loved one's care circle see medication reminders, check-ins, and activity reports).
- Device & health-related information — information the Grannybot device and app collect in the course of operating the Service, including medication reminders, daily check-in responses, voice interactions, exercise sessions, and device telemetry.
- Usage & technical information — app logs, device identifiers, IP address, and basic analytics about how you use the Service.
We collect this information only for the purposes described in this Policy and never sell personal data to advertisers.
3. How We Use Information
We use the information we collect to:
- Operate the Grannybot device and provide the core Service (daily check-ins, medication reminders, voice interactions).
- Authenticate users, including sending the one-time SMS activation code described in Section 4.
- Produce the family dashboard and activity reports for the people you have explicitly designated as part of your loved one's care circle.
- Provide customer support, respond to your requests, and improve the Service.
- Maintain the security and integrity of the Service.
SMS use is strictly limited to one-time activation codes as described below.
4. SMS Communications
The only SMS messages Grannybot sends are one-time identity/account activation codes, triggered when a user activates their account or adds another user (family member) to the mobile app that manages their Grannybot device. Grannybot does not send marketing, promotional, or recurring SMS messages. Consent to receive the activation code is collected inside the app at activation time.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-out: reply STOP to any message to unsubscribe. After you opt out, you will not receive any further SMS messages from Grannybot.
Help: reply HELP to any message for help, or contact us at support@grannybot.ai.
Message and data rates may apply.
5. How to Opt Out & Data After Opt-Out
You can opt out of SMS communications at any time:
- Reply STOP to any Grannybot SMS message, or
- Contact us at support@grannybot.ai and ask to be removed from SMS notifications.
After you opt out, you will not receive any further SMS messages from Grannybot. Your Grannybot device and the family dashboard continue to work normally — opting out of SMS only stops SMS, not the rest of the Service. To request deletion of any personal data we hold about you, contact support@grannybot.ai; we will respond within the timelines required by applicable law.
6. Data Sharing
We do not sell personal data to third parties. We share information only as needed to operate the Service, with:
- Service providers who help us run the device, app, SMS delivery, and hosting (bound by confidentiality and data-protection obligations).
- Family members you have explicitly added to your care circle (for the family dashboard).
- Authorities when required by law or to protect the safety of our users.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
7. Data Security
Grannybot is HIPAA-compliant. Conversations, account data, and device data are encrypted in transit and at rest. Access to personal information is restricted to personnel and service providers who need it to operate the Service.
8. Children's Privacy
Grannybot is designed for use by and on behalf of adults caring for aging parents. The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Continued use of the Service after an update constitutes acceptance of the revised Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at support@grannybot.ai.